Call center process improvements using simulation and queuing models
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| Formato: | Capítulo de libro |
| Lenguaje: | inglés |
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| LEADER | 00000naa$a2200000$$$4500 | ||
|---|---|---|---|
| 001 | 0020222 | ||
| 005 | 20221128114103.2 | ||
| 041 | 0 | |a eng | |
| 044 | |a SK | ||
| 245 | 1 | 0 | |a Call center process improvements using simulation and queuing models |c Gerald Reiner, Michael Trcka |
| 610 | 2 | 0 | |a metódy |
| 610 | 2 | 0 | |a služby |
| 610 | 2 | 0 | |a zákazníci |
| 610 | 2 | 0 | |a modely simulačné |
| 610 | 2 | 0 | |a organizácia podniku |
| 610 | 2 | 0 | |a podnikanie |
| 610 | 2 | 0 | |a call centrá |
| 100 | 1 | |a Reiner, Gerald | |
| 700 | 1 | |a Trcka, Michael | |