Mystery E-Mail/Website Customer Service. A Case Study of Retail Companies
Proces služieb zákazníkom v 5 maloobchodných spoločnostiach, ktoré používajú metódu tajných e-mailov/návštev webových stránok. Nasledujúca študijná otázka bola formulovaná v tomto dokumente bola: Spĺňa komunikácia uskutočňovaná v maloobchodnom sektore prostredníctvom e-mailu a obsahu svojich webový...
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