Customer satisfaction: how good is good enough.
Analytický prístup k udržaniu si zákazníka. V rámci TQM podniky skúmajú spokojnosť zákazníka. Na prekonanie relativity tohto údaja sa uvádza matematický model spokojnosti zákazníka vychádzajúci z uzavretého systému troch dodávateľov produkcie s porovnateľnými parametrami a cenou pre narastajúcu zákl...
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| Format: | Book Chapter |
| Language: | English |
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